|
Q:
Who should use prepaid phone cards? |
|
A:
International callers, students, travelers, payphone users,
or those seeking to dramatically reduce their home or business
long distance phone bill. |
|
|
|
Q:
Why should I use a prepaid phone card?
|
|
A:
Savings:
 Phone
cards from devicomm.com can save you up to 80% on your phone
bill. Typical devicomm.com customers with family or friends
overseas report to us that they save hundreds
of dollars each month by using our phone cards with their
home phone rather than dialing direct and domestic users can
find their bills cut in half.
Use
phone cards at hotels to avoid long distance surcharges. A
phone call from a hotel without a devicomm.com phone
card can cost you 20 times more than with the phone
card.
Students
often do not have any access to long distance service in dormitories.
When they do, it is often expensive. devicomm.com
phone cards cost less than half of most calling cards,
which bill you for your long distance calls at the end of the month.
Travelers
can buy devicomm.com Phone card to call from the U.S. to any
country in the world and from anyone of 94
foreign countries to any other. No calling card
can give you the flexibility.
Cellular
phone users will save even more than home users when they
use phone cards rather than their cellular company’s
long distance provider.
Convenience:
Phone cards
provide convenience if you must use a phone but are caught
without change or other money.
Parents
find phone cards a great way to make sure their children can
call home, from anywhere, anytime they need.
Businesses
find that distributing phone cards to their traveling employees
is a convenient and inexpensive way to handle
their long-distance needs.
|
|
|
|
Q:
How Do I Order?
|
In
order to place an order, you need to be a registered customer with
Devicomm.com
If
you are not a registered customer with
Devicomm.com, then click on 'New User? Signup now!"
link found in the home page. Then we will call you to activate your
account. After the activation you become a registered customer of
devicomm.com, to buy pins online .
Select
a calling card in the 'Browse all cards' page.
Provide
the necessary information and submit your order.
If
the information provided by you are correct then the access PIN will
be sent to your email ID.
Contact
and payment information:
Call to
Tel:
565-677-7733 / 35 / 36 / 37 / 38 any
of these
numbers.
Payments by credit card receive their access PIN through
phone itself.
|
|
|
|
Q:
Can I use a phone card anywhere?
|
|
A:
Phone cards that will allow you to call to virtually any
country in the world from any touch-tone phone in the U.S. |
|
|
|
Q:
What if I have a problem using my card?
|
|
A:
All of our cards have a customer
service phone number printed on the back. Call this number and you
can get prompt, friendly help. All our phone cards are
backed by 100% guarantee. If your concerns are not answered
by the customer service department listed on your phone card,
you can send an email to devicomm.com |
|
|
|
Q:
How does devicomm.com protect customer information?
|
|
A: When
you place orders or access your account information, we offer the
use of a secure server. The secure server software (SSL) encrypts
all information you input before it is sent to us. Furthermore, all
of the customer data we collect is protected against unauthorized
access. |
|
|
|
Q:
How can I find the right card?
|
|
A:
Finding the right
phone card is not that straightforward sometimes. You need to
consider your calling pattern, your priority, other than the rates.
Our mission is to provide the most complete information about each
phone card for you, however, due to space limitation, we can't put
all the information we know about each phone card to the place
that's easily accessible for you. Please read the review for each
phone card, and we put all the information there. It usually give
you a much better idea on the strength or problem of each phone
card.
If you make mostly short phone calls, get a card with
1 or 2 minute rounding.
If you don't
call that much, get a card with low maintenance fee.
If you want
calls to be connected right away anytime, sometimes you may want to
choose a card with a little higher rate but better connection.
If you use
payphone, get a card with low payphone surcharge. |
|
|
|
Q: Things I need to know about
customer service. Who should I contact?
|
|
A:
Many customers got
confused a lot by the customer service on prepaid phone cards. If
you order phone cards from devicomm.com, please read the
following guidelines.
Devicomm
is a retail company specialized on prepaid phone cards. However, we
don't produce phone cards, nor do we have any control over the
physical system. The customer service for prepaid phone cards is
usually provided by the phone card issuing company.
If your question
is order related or PIN related, such as:
Order
didn't go through
Didn't
receive the PIN number
PIN
number is invalid
Please
contact us to get it resolved.
If your question
is phone card quality related, such as:
Bad
voice quality
Bad
connection
Missing
minutes
Please contact the
phone card issuing company directly to get it resolved. You can find
their customer service number from our website (in webpage for each
phone card) or the calling instruction email we sent to you.
Some phone card issuing
companies provide pretty good customer service, while some others
are not that satisfactory. You can always
contact us if your issue can't be
resolved in a timely fashion with the phone card issuing company.
Please keep in mind that we don't know what happened to your phone
card. So please provide as much information as possible to us when
you submit such a request. We will try our best to get it resolved
for you and may cover your loss by our own expense if necessary. |
|
|
|
Q:
I forgot my password and can't login. What can I do?
|
|
A: Click on 'Login for Members' in the
home page of devicomm.com. Then click on 'Forgot Password' link in
that page. You will then be prompted to enter your first name and
email ID. If your name and email ID matches with our records,
immediately your password will be emailed to you. |
|
|
|
Q: I want to use a new email,
what shall I do (for members)?
|
|
A:
If you would like
to use a new email address then what you have to do is to login into
your account and then click on 'Change profile' link. There
you can change the new email address and submit your request. As
soon as your request reaches us we will contact you through phone in
order to confirm the change of your email address. Only after
confirmation is got from you, the email address will be updated. |
|
|
|
Q:
How will I know if I’ve used up the value of the prepaid calling
card?
|
|
A: At the beginning of each call a message
will indicate how many minutes are left on your card. A warning tone
will sound during your phone call when you have one minute
remaining. |
|
|
|
Q: Where can I find info on
Maintenance Fee, Connection Fee etc?
|
|
A:
Info on fees and
charges is available in the "Card Details" page of every prepaid
card on our website. You can access this page by clicking on 'BUY'
link, either in 'Browse all Cards' page or under Top selling cards
in the home page, corresponding to the prepaid card you wish to
purchase . |
|
|
|
Q: I misplaced the phone card pins
that I purchased from this website. How do I retrieve the pins?
|
|
A:
Click 'Login for
Members' on the navigation bar, enter your Email ID and Password,
and press "Login". Upon login into your account you will be able to
see a link called 'view pins'. There you will be able to view
your purchase history from where you can get the misplaced phone
card pins. |
|
|
|
Q: What is 3-minute
increment/rounding ? |
|
A:
3-minute
increment/rounding calls are billed as under:
1 minute call duration will be billed for 3 minutes
2 minutes call duration will be billed for 3 minutes
3 minutes call duration will be billed for 3 minutes
9 minutes call duration will be billed for 9 minutes
10 minutes call duration will be billed for 12 minutes
15 minutes call duration will be billed for 15 minutes
30 minutes call duration will be billed for 30 minutes |
|
|
|
Q: When will I get the prepaid phone
card pins? Can I use them right away? |
A:
Immediately after
you purchase the card on the website , if your credit card is
charged successfully, the pin numbers will be sent to your email ID.
If you want to view those pin #'s on the website, you can login into
your account and click on 'view pins' link to view the
purchased pins.
Yes. You can use the pins immediately after you receive them. |
|
|
|
Q: Can I use my bank ATM/Check Card
or a Debit Card to purchase from this website? |
|
A: Yes. We
accept Visa, Master, Amex and Discover cards, also all bank ATM Cards, Check Cards and Debit Cards with
MasterCard or Visa logo. |
|
|
